AI Fluency: Practical Copilot for Everyday Users

AI Fluency: Practical Copilot for Everyday Users

Duration: 2-Day In-Person Training | Microsoft 365 Copilot

Description

This two-day immersive program equips everyday users with practical AI fluency focused on real workplace and personal workflows. Participants progress from a foundational understanding of generative AI to hands-on application using Microsoft 365 Copilot, enabling immediate productivity gains, higher-value work, and responsible AI adoption across teams and organizations.

Audience

Everyday business users, knowledge workers, and teams already using Microsoft 365 who want to move from occasional AI use to confident, everyday Copilot fluency. No technical or programming background is required.

Objectives

  • Understand what GenAI is and is not
  • Design and apply effective prompts for routine and complex tasks
  • Confidently use Microsoft Copilot across core productivity workflows
  • Critically evaluate AI outputs using your own judgment and review controls
  • Build simple Copilot agents to automate repetitive work
  • Apply learnings immediately within your day-to-day role

Related AI Courses

See the full AI training roadmap and course directory for how this fits into a broader learning path.

Pair this course with Generative AI Essentials for Business and Prompt Engineering to build broader AI fluency beyond Copilot.

Course Outline

  • Module 1 – AI Foundations for Everyone
    • AI vs. GenAI: what’s the difference and why it matters
    • How large language models work (high-level, non-technical)
    • What GenAI is not: limits, risks, and common misconceptions
    • Strengths, limitations, and common failure modes
    • Workplace considerations: data privacy, acceptable use, and governance
  • Module 2 – Prompting for Real Work
    • From searching to instructing: a new way of working with AI
    • Prompt structure: context, constraints, and examples
    • Quality control and output verification techniques
    • Using Copilot as a thought partner and creative collaborator
    • Lab: Practical Prompt Engineering — Hands-On Practice
  • Module 3 – Copilot for Everyday Productivity
    • Using Copilot in Word, Outlook, PowerPoint, and Excel
    • Drafting, summarizing, and editing documents faster
    • Managing email and meetings more efficiently
    • Turning data into insights without complex formulas
    • Lab: Your Personal Productivity Suite with Copilot
  • Module 4 – Advanced Review and Analysis
    • Comparing and reviewing documents, reports, and proposals
    • Identifying key changes, gaps, and risks in content
    • Creating concise summaries and briefings for stakeholders
    • Using Copilot as a research and analysis assistant
    • Lab: High-Value Analysis with Copilot
  • Module 5 – Building Your Own Copilot Agents
    • When and why to use Copilot agents
    • Defining scope, knowledge sources, guardrails, and outputs
    • Practical use cases: automating research, updates, and routine tasks
    • Lab: Build Your Own Copilot Agent
  • Module 6 – Responsible Use, Adoption, and Measuring Impact
    • Responsible AI use and human-in-the-loop best practices
    • Driving adoption across your team or organization
    • Tracking productivity gains and building good habits
    • Estimating your personal and team AI ROI
    • Lab: Building Your AI-Fluent Future