Jira Administration

Jira Administration

Duration: 2 Days

Description

Master the knowledge needed to configure and support Jira’s flexible issue tracking tools within your organization. This two-day course introduces participants to Jira administration and the key concepts of issues, workflows, Scrum boards, and reporting, along with core Jira management concepts. Students will deepen their understanding through hands-on labs that establish a solid foundation of administrative experience.

Audience

This course is designed for system administrators, project managers, and team leads who are responsible for configuring, maintaining, and supporting Jira within their organization. It’s also valuable for those who want to deepen their understanding of Jira administration to better manage projects, workflows, and Agile boards, or who are looking to improve reporting, customization, and user management within Jira.

Objectives

  • JIRA Cloud and Data Center
  • JIRA project management features
  • JIRA Agile (Scrum and Kanban)
  • JIRA workflow management

Prerequisites

Attendees should have basic familiarity with Jira from an end-user perspective, including creating and tracking issues, navigating projects, and using dashboards. Some exposure to project management or Agile practices will be helpful but is not required. A general comfort with web-based applications and administrative tools will ensure participants can focus on learning Jira’s configuration and administration features.

Course Outline

Module 1: Introductions and Administration

    Module 2: High-Level JIRA Overview

    • Issue Overview
    • Workflow Overview
    • Project Overview
    • Portfolio Overview
    • Reports Overview
    • Agile Overview

    Module 3: JIRA Administration and Configuration

    • Global versus Project Level Configuration Choices
    • Issue Types
    • Issue Sets (Issue Type Scheme)
    • Field Sets (Field Configurations)
    • Screen sets (Issue Type Screen Schemes)
    • Permission Schemes
    • Statuses and Priorities
    • Workflows
    • Permissions
    • Roles

    Module 4: Project Structure

    • Configurable

    Module 5: Jira End User Overview

      Module 6: Introduction to Issues and Issue Tracking

      • Descriptive Information
      • Dates
      • Priority
      • Status
      • Ownership
      • Lab

      Module 7: Working with Issues

      • Creating Issues
      • Logging Work
      • Changing Status
      • Closing Issues
      • Notifications
      • History/Audit Trail
      • Lab

      Module 8: JIRA Agile Add-On

      • Kanban Boards
      • Scrum Boards
      • Simplified Agile Workflows versus Standard Workflows

      Module 9: JIRA Labs

      • Admin Lab
      • Kanban Lab
      • Agile Lab

      Module 10: Searching and Reporting

      • Filters
      • Basic and JQL Based
      • Standard Reports
      • Customizable Reports
      • Dashboards
      • Optional Add-On: All-In-One JIRA Reports