Facilitation

Course Number:

N/A

You may have adopted an Agile approach, but are you really taking advantage of what is possible when “going Agile?” What does it take to really make your teams flourish? Sometimes knowledge is not enough. It takes someone to facilitate the process, someone to make all the moving pieces work together.

All great championship teams have great coaches. If you want a champion performance from your teams, they need someone to not only coach but to facilitate the process.

Our two-day facilitation course will provide the tools needed to ensure your teams are working at their best. Through a combination of lecture, discussion and hands-on exercises, participants will embark on a journey to become a vital part of implementing Agile. The course focuses primarily on the mindset and role of an Agile team facilitator while also providing group facilitation tools and techniques for effectively designing meetings and workshops that both engage the entire audience and drive towards agreed-upon outcomes.  Participants will understand the facilitator’s role, the mindset and behaviors needed to bring out the best in a team.

Audience:

Scrum masters, project managers, development team members and others who want to serve their team by providing focused, effective meetings that allow teams to quickly and effectively collaborate.
Course Duration:
2 Days

Prerequisites:

We recommend a basic background in Agile or prior completion of our Agile Foundations course.

Course Objectives:
  • Understand the importance of maintaining neutrality when guiding group work and team decision-making
  • Learn the key characteristics and behaviors to exhibit as a facilitator
  • Understand the balance between unbiased facilitator and process enforcer
  • Gain insights into the process of designing meetings for effective collaboration amongst the team
  • Learn techniques for managing conflict
  • Learn how to facilitate Agile ceremonies and other project planning events
Course Outline:
  • Agile Facilitation and Roles
    • Facilitator Role
    • Facilitator Skills
    • Assessing Your Listening Skills
    • The Path to Service
  • Designing Meetings
    • Facilitate a “Generate” Brainstorming Session
    • Facilitate a “Converge and Organize” Session
    • Facilitate an “Evaluate and Build Consensus” Session
  • Managing Dysfunctional Behavior
    • Types of Dysfunctional Behavior and Conflict
    • Dealing with Conflict
  • Team Development and Facilitation
    • Understanding Team Development
    • Setting the Team Environment
    • Characteristics of an Agile Team
    • Designing Meetings for Team Interaction
  • Facilitating Agile Events – Part One
    • Setting the Facilitation Context
    • Meetings
    • Project Chartering
    • Team Chartering
    • Release Planning/Iteration Planning
  • Facilitating Agile Events – Part Two
    • Demo/Review
    • Retrospective
  • Facilitating Group Sessions for Distributed Teams
  • Facilitating Phone Conference Calls
  • Conclusion
    • Self-Assessment and Action Plan
    • End of Course Review

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