Facilitation

Course Number:

N/A

You  may  have  adopted  an  Agile  approach,  but  are  you  really  taking  advantage  of  what  is  possible  when going  Agile?  What  does it  take to  really  make  your  teams  flourish?  Sometimes knowledge  is  not  enough.  It takes someone to facilitate the process, someone to make all the moving pieces work together.

All  great  championship  teams  have  great  coaches.  If  you  want  a  champion  performance  from  your  teams, they need someone to not only coach but to facilitate the process.

Our two-day course will provide the tools needed to ensure your teams are working at their best. Through a combination  of  lecture,  discussion  and  hands-on  exercises,  your  facilitators  will  embark  on  a  journey  to become a vital part of implementing Agile. The course focuses primarily on the mindset and role of an  Agile team facilitator while also providing group facilitation tools and techniques for effectively designing meetings and workshops that both engage the entire audience and drive towards agreed-upon outcomes.  Participants will understand the facilitator’s role, the mindset and behaviors needed to bring out the best in a team.

Audience:

Scrum masters, project managers, development team members and others who want to serve their team by providing focused, effective meetings that allow teams to quickly and effectively collaborate.
Course Duration:
2 Days

Prerequisites:

We recommend a basic background in Agile or Agile Foundations Course.

Course Objectives:
  • Understand the importance of maintaining neutrality when guiding group work and team decision making
  • Learn the key characteristics and behaviors to exhibit as a facilitator
  • Understand to balance between unbiased facilitator and process enforcer
  • Gain insights into how to design meetings for effective collaboration amongst the team
  • Learn techniques for managing conflict
  • Learn how to facilitate agile ceremonies and other project planning events
Course Outline:
  • Agile Facilitation and Roles
    • Facilitator role
    • Facilitator skills
    • Assessing your listening skills
    • The path to service
  • Designing Meetings
    • Facilitate a Generate brainstorming session
    • Facilitate a Converge and Organize session
    • Facilitate a Evaluate and Build Consensus session
  • Managing Dysfunctional Behavior
    • Types of dysfunctional behavior/conflict
    • Dealing with conflict
  • Team Development and Facilitation
    • Understanding team development
    • Setting the team environment
    • Characteristics of an Agile team
    • Designing meetings for team interaction
  • Facilitating Agile Events (Part 1)
    • Setting the facilitation context
    • Meetings
    • Project Chartering
    • Team Chartering
    • Release planning/iteration planning
  • Facilitating Agile Events (Part 2)
    • Demo/review
    • Retrospective
    • Retrospective
  • Facilitating Group Sessions for Distributed Teams
  • Facilitating Phone Conference Calls
  • Close
    • Self-assessment and action plan
    • End of course review

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