A coach’s primary goal is to enable and empower their teams to move beyond the mechanics of agile to being agile – a state where the team is deliberately and gladly becoming a high performing team. Through thoughtful and deliberate engagement, the coach strives to enhance, in a measurable and sustainable fashion, team practices in order to provide focus on the business goals and objectives of the team or organization. Coaching involves a broad spectrum of teaching, mentoring, problem solving, planning, leadership, team-building and mastery of agile skills and knowledge.

Coaches must challenge organizations to change their culture — establishing new paradigms which permit agile-lean thinking and quickly deliver value. A coach must be competent, professional and ethical, having both business and technical knowledge as well as an understanding the impact change has on individuals and organizations.

This course is designed to teach, practice and reinforce the core coaching competencies of the Agile coach, enabling the Agile coach to succeed at reaching agreed upon team and organizational outcomes.

Audience: This is not an entry level agile course. It is an intermediate course designed for those who want to gain a complete set of agile coaching skills, those looking to brush up on current coaching skills or those looking to expand and explore additional skills. The following individuals would benefit from the course: Project and program managers who are called to the Agile coach role, Experienced Scrum masters, product owners or iteration managers who desire an in-depth understanding of the complete range of business and agile coaching skills, Agile coaches who want to enhance and improve their professional coaching and mentoring skills, and Experienced coaches who wish to polish their skills and explore some new tricks and techniques.
Course Duration: 3 Days
Prerequisites:

We recommend that participants complete an ICAgile fundamentals course and Scrum master course (or equivalent Agile training) in addition having at least six months of real-world Agile experience.

Course Objectives:
  • Understand the different roles, skill sets and disciplines of an Agile coach (i.e., coaching, facilitating, mentoring, teaching) and how to confidently transition in and out of those roles
  • Discover different approaches and tools to address the dysfunctional behavior and conflict on teams
  • Learn a new way of thinking that will help you and others to focus on the continuous team improvement, value-driven delivery, innovation, creativity and enjoyment that being truly agile brings to an organization
  • Learn to create a trusting, safe, supportive environment in which teams can thrive
  • Hone the ability to actively listen and ask powerful questions that will improve your ability focus on what is being said and maximize communication and collaboration by seeking and receiving information
  • Learn to apply advanced techniques in planning and goal setting in order to meet the agreed-upon coaching results and help the team and organization achieve their goals
  • Learn how to create and apply ethical and professional coaching agreements for your coaching engagements
  • Understand and utilize the key skill and knowledge areas applied by some of the best agile coaches in the industry
  • Clearly comprehend the difference between coaching and mentoring and know when and how to apply each
  • Learn techniques that will create awareness and guide the design of actions and learning which will assist you in managing team progress and accountability
Course Outline:
  • Introduction
    • Warm-Up Exercises
    • Agile Coaching Context Skills and Knowledge of Agile Coaching
    • Teaching/Training
    • Providing Feedback
    • Coaching and Mentoring
    • EQ
    • Listening
    • Powerful Questions
    • The Coaching Conversation
  • Assessing and Guiding
    • Shu Ha Ri
    • Agile Assessments and Maturity Models
    • From Reactive to Creative Mindset
    • The Mentoring Conversation
    • Looking in Different Lenses Individual Change Process
    • Agile Practices and Roles
    • Familiar to Emerging, The Walking Edge
    • Creating the Container
    • Pivotal Conversations Culture and Conflict
    • Cultural Evolution
    • Conflict Dynamics
    • Conflict Facilitation
    • Conflict Protocol Agreements
  • The Team Environment
    • What Affects the Team
    • Sphere of Influence
  • The Enterprise Environment
    • Organizational Evolutionary States
      • Meeting Them Where They Are
      • Taking Them to The Next State
    • Systems Thinking
    • Coaching Managers into Transformational Leaders
    • Coaching Beyond IT: Finance, HR and Business
  • Bringing It All together
    • Designing an Engagement
    • Coaching Stance
    • Next Steps
    • Creating an Alliance
  • Final Retrospective
    • Next Few Steps
    • Down the Road