This one-day course is designed to provide students with information about troubleshooting SRX Series hardware, the Junos operating system and more obscure problems like packet loss and latency, IPsec, security zones and policies, other security features and chassis clustering. Students will gain experience in monitoring and troubleshooting these topics through demonstration as well as hands-on labs. The course exposes students to common troubleshooting commands and tools used to address various intermediate to advanced issues.

This course uses Juniper Networks SRX Series Services Gateways for the hands-on component, but the lab environment does not preclude the course from being applicable to other Juniper hardware platforms running the Junos OS. This course is based on Junos OS Release 12.1R5.5.

Audience: Individuals responsible for configuring and monitoring devices running the Junos OS.
Course Duration: 1 day

We recommend students participate in Junos Troubleshooting in the NOC (JTNOC, Advanced Junos Security (AJSEC), Junos Intrusion Prevention Systems (JIPS) and Junos Unified Threat Management (JUTM).

Course Objectives:

After successfully completing this course, students should be able to:

  • Determine the right questions to ask when troubleshooting an issue
  • Identify general outputs and the type of information found in outputs
  • Simplify a complex network and recreate an issue in the lab environment
  • Describe packet loss in a network
  • List the general chassis components
  • Identify different methods for troubleshooting major chassis components
  • Troubleshoot redundant Routing Engine and Control Board communication
  • Isolate problems with interfaces
  • Troubleshoot IPv4 interfaces
  • Identify an issue with software and the process of events to recreate the issue
  • Define a problem report (PR) and identify relevant information contained in a PR
  • Find relevant topics within the Juniper Networks Knowledge Base
  • Troubleshoot security zones
  • Troubleshoot security policies
  • Troubleshoot IPsec virtual private network (VPN) problems
  • Troubleshoot Internet Key Exchange (IKE) phase one issues
  • Troubleshoot IKE phase two issues
  • Verify and troubleshoot AppSecure
  • Monitor and troubleshoot intrusion prevention system (IPS)
  • Verify and troubleshoot UTM
  • Verify, monitor and troubleshoot chassis clustering issues

Troubleshoot different chassis clustering modes